June 15, 2022

Hotel La Maison Arabe makes the switch to Visitor

La Maison Arabe is the first boutique Derb Assehbi, Marrakech, located a few footsteps from the famous World Heritage Site Jemaa el Fna Square. The 37-rooms family-owned luxurious hotel boasts posh interiors, comfy living rooms, piano-jazz bar, mouth-watering Moroccan cuisine, and above all, the exquisite wellness and spa with 2 hammams (steam baths) in plush Moorish settings. 

After integrating Visitor in April 2022, the hotelier team experienced an error-free workflow, greater online exposure and increased bookings. The saved time allowed them to focus on hospitality and achieve greater client satisfaction. 

Key facts

  • Fully integrated and coordinated working system  
  • Error-free work process
  • Up to 10 hours of work saved per week

Key challenges before joining Visitor

Despite having a glorious history of dignitary visits, including Queen Ingrid of Denmark, Sir Winston Churchill, and others, the hotel business suffered drastically during the pandemic. 

Maryanne Peacock started a performance audit earlier in 2022 to evaluate the present condition of bookings, visibility across third-party channels.

Earlier, the staff was doing things manually, entering rates and availability across multiple channels every day. Updating data was a hectic and time-consuming business, often creating errors in availability or pricing.

The paper-based front-desk operations added to further complications. Issuing deposit slips and paperwork was a lengthy procedure at check-in. It only resulted in unnecessary delays causing trouble for the guests.

Intuitive interface 

The department of bookings operation at La Maison Arabe was relieved after they switched to Visitor's intuitive interface. With the help of the training material and resources, the front office staff were able to quickly understand the platform and make full use of it.

Quick pricing and availability updates

Changing prices was a tedious task to perform across their 5 connected OTA channels. Visitor's channel manager makes this a seamless one-click experience with its real time two-way connection.

Prompt Customer Support

The hotel staff had a seamless experience during the learning process and Visitor's support team was there to help every step of the way.

What's next?

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