Pensiunea Dany is located in the Riu de Mori valley amidst serene, majestic mountain landscapes. This family-owned, 25-room hotel is perfect for guests looking for their cozy home away from home.
Starting in early 2021, Pensiunea Dany has implemented the Visitor system to streamline their operations and make their life easier. Since then, they’ve experienced significant quality of work improvement, saved time while reducing errors, and have been better able to tend to their guests with the level of efficiency and attentiveness they deserve.
Pensiunea Dany knew that it needed to upgrade its technology stack to drive the business forward. Luckily enough, they found Visitor through a customer’s recommendation.
Eliminating the risk of double bookings due to manual errors and switching between extranets has helped Pensiunea Dany a lot and they definitely feel the stress has gone down because of that.
Gone are the days of spreadsheets paired with word processors. The hospitality industry has entered a new era driven by innovation and convenience, and Pensiunea Dany has felt excited and empowered by being a part of it. Now, they save upwards of 5 hours per week–time they can spend taking better care of their customers, and generating more revenue for their family business.
An efficient, guest-centered check-in process starts with user-friendly front desk technology. Without an intuitive front desk system in place, staff must navigate complicated administrative processes, which typically result in an impersonal check-in experience. Awkward silence fills the air, the guests look away as they shift their weight from one foot to another. It’s hardly prime hospitality!
Using Visitor’s check-in feature, the reception at Pensiunea Dany can effortlessly check-in guests from the sleek desktop app or even from the intuitive mobile app.
Paperless check-in allows staff to register guests away from the front desk when appropriate — perhaps seated in the guest lounge or after showing the guest to their room — for a more convenient, guest-centered check-in experience.
“The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff” said Andrea Stan, General Manager of Pensiunea Dany.
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